Privacy Policy

FullSlot ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

Information You Provide

• Account Information: When you create an account, we collect your name, email address, and business name.
• Client Information: You may upload client contact information (names, phone numbers, email addresses) to use our waitlist notification service.
• Payment Information: If you subscribe to a paid plan, payment is processed by our third-party payment processor. We do not store your full credit card number.

Information Collected Automatically

• Usage Data: We collect information about how you use FullSlot, including pages viewed, features used, and actions taken.
• Device Information: We collect device type, operating system, browser type, and IP address.
• Calendar Data: When you connect a calendar integration (e.g., Calendly), we receive webhook notifications about appointment cancellations. We do not access your full calendar or appointment history.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Send notifications to your clients when appointment slots become available
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf (e.g., Twilio for SMS, email providers, cloud hosting).
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information for other purposes with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-Out: Opt out of marketing communications at any time.

To exercise these rights, contact us at [email protected].

7. SMS and Email Communications

FullSlot sends SMS and email notifications on behalf of businesses to their clients. These communications are transactional in nature (appointment availability notifications).

• Clients can opt out of SMS notifications by replying STOP to any message.
• Clients can opt out of email notifications by clicking the unsubscribe link in any email.
• Business owners can manage client notification preferences in the FullSlot dashboard.

8. Third-Party Services

FullSlot integrates with third-party services (e.g., Calendly, Twilio). When you connect these services, their privacy policies also apply. We encourage you to review their privacy practices.

9. Children's Privacy

FullSlot is not intended for use by children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of FullSlot after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

FullSlot
Email: [email protected]