Understanding Your Analytics Dashboard
Understanding Your Analytics Dashboard
The Analytics dashboard gives you a full picture of how well your waitlist is performing — how much revenue you've recovered, how fast clients are responding, and where there's room to improve.
Revenue recovered
The headline number is the total revenue FullSlot has helped recover from cancellations — slots that would have sat empty but were filled by a waitlist client.
Revenue is calculated using the appointment value you've set for each appointment type (configured in Settings → Appointment Types). If you haven't set an appointment value, those slots show a fill but no dollar figure.
The chart breaks revenue down by:
- Month — see how recovery is trending over time
- Appointment type — see which types contribute most
Fill rate
Fill rate is the percentage of open slots that were filled by a waitlist client.
A 100% fill rate means every cancellation was recovered. A low fill rate usually means one of:
- Not enough clients on the waitlist for that appointment type
- Clients aren't responding within the claim window
- Notifications aren't going out fast enough
Performance + Recommendations
Each appointment type has its own health score and a set of specific, actionable recommendations.
Health scores are based on:
- Waitlist depth (how many clients are waiting)
- Response rate (what percentage of notified clients claim a slot)
- Fill rate (slots filled vs. slots opened)
- Time to fill (how quickly slots get claimed)
Recommendations are surfaced when a metric falls below a healthy range. Examples:
- "Only 2 clients on this waitlist — add more to improve fill reliability"
- "Claim window is 10 minutes — clients may not be seeing notifications in time"
- "Response rate dropped this month — consider enabling re-notify"
Each recommendation links directly to the setting or page where you can act on it.
Channel performance
See whether your clients are responding more to SMS or email notifications. If one channel significantly outperforms the other, you may want to adjust how clients are added to the waitlist or update their contact preferences.
Time to fill
This chart shows how quickly slots are being claimed after notifications go out — broken down into buckets (under 5 min, 5–15 min, 15–30 min, over 30 min).
If most claims are coming in late, shortening your messaging or removing friction from the claim flow may help.
Weekly summary email
FullSlot sends an automatic weekly digest with your top-line metrics — revenue recovered, fill rate, and any urgent recommendations. No login required to stay informed.
To manage the weekly summary, go to Settings → Notifications.
Adjusting the date range
Use the date range picker at the top of the dashboard to filter by last 30 days, last 90 days, last year, or a custom range. Analytics history depth depends on your plan:
| Plan | History | |------|---------| | Solo | 90 days | | Starter | 1 year | | Growth | Unlimited |