Help Center
Answers to common questions about setting up and using FullSlot.
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Connecting Calendly takes about two minutes and gives FullSlot the ability to detect cancellations automatically. If you're using Square, Acuity, Vagaro, or Webhook Bridge, this article is still useful context but the steps differ.
Upload a CSV file to add multiple clients to your waitlist at once — no manual entry required.
FullSlot automatically notifies your waitlisted clients the moment a cancellation opens up — so the slot gets filled without any manual work from your team.
Complete these five steps and FullSlot will be ready to automatically fill your next cancellation.
When a waitlisted client claims an open slot, FullSlot checks if they already have a booking on the same schedule. If they do, their old appointment is cancelled automatically — and that newly freed slot gets broadcast to the rest of your waitlist.
Test Mode lets you run through the full FullSlot workflow — connecting your scheduling tool, opening slots, notifying the waitlist, and claiming appointments — without sending any messages to real clients.
Connecting Google Calendar lets FullSlot watch for cancellations in your calendar and notify your waitlist automatically.
FullSlot connects to Outlook and Microsoft 365 calendars directly via Microsoft, so cancellations are detected without any manual work on your end.
FullSlot connects directly to Square Appointments and Acuity Scheduling, so cancellations are detected and your waitlist is notified without any manual work.
The FullSlot Google Calendar add-on lets you manage your waitlist directly from Google Calendar — without opening a separate tab. You can pin appointment types to individual events, confirm matches, and see slot status from the Calendar sidebar.
If you already use Google Calendar, you may not need a separate scheduling tool like Calendly or Acuity. Google Calendar has a built-in appointment booking feature that lets clients book time with you directly — and those appointments work seamlessly with FullSlot.
FullSlot works in your browser, but you can also install it to your home screen like a native app. Once installed, you get push notifications, faster launch, and offline access to your dashboard.
Yes — you can edit both the SMS and email templates from Settings → Message Templates.
When a cancellation comes in, FullSlot needs to figure out which waitlist to notify. This happens automatically in most cases — but you can also set up explicit rules to guarantee the right match every time.
Clients receive a short, direct message with the service name, the date and time, and a link to book the slot.
Event type mapping tells FullSlot which waitlist to notify when a specific type of appointment is cancelled. Without it, FullSlot has no way to know which clients to contact.
The claim window is how long a client has to respond after receiving a notification before their claim expires. The default is 15 minutes, and it's configurable per appointment type.
By default, FullSlot notifies everyone on your waitlist at the same time when a slot opens. `Notify a small group first` changes that. FullSlot starts with a smaller group from the top of your waitlist, waits to see if anyone claims the opening, then expands to the next group if the slot is still...
Classification rules let you teach FullSlot exactly how to handle appointment titles that follow a consistent pattern in your calendar. Once a rule is set, FullSlot matches those events automatically — no review required.
Provider rules tell FullSlot which appointment type to use when a specific provider's name appears in a calendar event. Once set, FullSlot routes cancellations to the right waitlist automatically — no manual review needed.
Start by checking their record in FullSlot — most of the time, the cause is visible right there.
You can create a slot manually and notify your waitlist — useful for openings that weren't detected automatically from your scheduler.
There are several common reasons a cancellation goes unnoticed by FullSlot. Here's how to diagnose and fix each one.
If you want to reach out to a single client about an open slot — instead of notifying the whole waitlist — you can do that from the slot's detail page.
You can invite staff members to access your FullSlot dashboard. They'll be able to manage clients, view cancellations, and notify the waitlist — without having access to settings or sensitive business data.
FullSlot has two roles: Owner and Staff. The owner is the person who created the account. Staff are team members who have been invited to help manage the waitlist.
VIP clients are notified before everyone else when a slot opens up. It's a way to prioritize your most loyal clients — or clients who have been waiting the longest — without manually managing the order.
When a client replies STOP to any text from FullSlot, they're immediately removed from future SMS notifications. What happens next depends on whether they have an email address on file.
You don't have to tell them anything — FullSlot works in the background. But if clients ask, or if you want to promote the waitlist, here's exactly what to say.
FullSlot automatically keeps your waitlist clean. Clients are removed when they're no longer reachable or no longer engaged — so you're always notifying people who actually want the slot.
You can add clients manually, or let them add themselves. Self-join is faster for everyone — no back-and-forth, no manual data entry, and clients are on the list the moment they submit the form.
The Revenue Calendar is a monthly view of every slot FullSlot has tracked — laid out day by day, colored by what happened. It gives you a quick visual sense of how your month went without having to filter through a list.
The overview is the first thing you see when you log in. Every number is live and clickable — you can drill into the detail behind any stat in one click.
The Performance + Recommendations section on your Overview shows how each of your appointment types is performing — and flags the ones that need attention before they cost you revenue.
The Analytics dashboard gives you a full picture of how well your waitlist is performing — how much revenue you've recovered, how fast clients are responding, and where there's room to improve.
The Reliability dashboard (Analytics → Reliability) shows how well FullSlot is handling openings for you. It helps you answer three simple questions:
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