Re-Notifying Clients Who Didn't Respond
Re-Notifying Clients Who Didn't Respond
If you sent notifications for an open slot and some clients didn't respond before the claim window closed, you can re-send to them with one click — without starting over or notifying everyone again.
When to use this
A slot is still open. Some clients were notified, their claim window expired, and no one claimed it. Instead of letting the slot sit or manually re-broadcasting to everyone, re-notify re-opens the window specifically for the clients who already received the original notification.
How to re-notify
1. Go to Cancellations and open the slot 2. If there are clients whose claim window has expired, you'll see a Re-notify N client(s) button near the top of the page 3. Click it and confirm — a fresh claim window is sent to those clients only
The button only appears when:
- The slot is still open (not claimed, not past)
- At least one client was notified but didn't respond and their window has closed
What clients receive
They get the same SMS and/or email notification they received the first time, with a new claim link and a fresh expiry window.
What about clients who were never notified?
The re-notify button only reaches clients who were already in the original broadcast. For clients who were never notified at all (e.g., added to the waitlist after the original broadcast), use the Notify all button in the same view.