What Happens When a Client Opts Out of SMS?
What Happens When a Client Opts Out of SMS?
When a client replies STOP to any text from FullSlot, they're immediately removed from future SMS notifications. What happens next depends on whether they have an email address on file.
If the client has an email address on file
They stay on the waitlist. Future notifications go to email only instead of SMS. They can re-opt-in to SMS at any time by replying START to your number.
If the client has no email address
They're removed from the waitlist entirely. There's no way to reach them, so keeping them on the list would be misleading for both of you. You'll see their status change to Removed in your Waitlist.
How do clients opt out?
There are three ways:
Reply STOP to an SMS — the most common. Per CTIA regulations, we're required to honor this immediately. Words like STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT all work too.
Click "unsubscribe" in a notification email — takes them to a page where they can opt out of emails only, opt out of everything, or remove themselves from the waitlist entirely.
You manually remove them — go to the Waitlist tab, find the client, and click Remove.
Can clients come back?
Yes. If they reply START or YES to your number, their SMS opt-out is cleared and they're eligible to receive texts again. They'll stay on the waitlist (or you can re-add them if they were removed).
Does opting out affect all businesses?
No. Opt-outs are per-phone-number per business. If a client opts out of your FullSlot notifications, they're only opted out for your account — not for other businesses using FullSlot.
What should I tell a client who wants to opt back in?
"Just reply START to the last text we sent you, or give us a call and we can re-add you manually."