What Is the Claim Window and How Do I Change It?
What Is the Claim Window and How Do I Change It?
The claim window is how long a client has to respond after receiving a notification. The default is 15 minutes.
How it works
When a cancellation is detected, FullSlot notifies everyone on the waitlist at the same time. The first person to click the link and confirm gets the slot.
The claim window controls how long that window stays open. Once it closes:
- Unclaimed slots return to "Available" status — you can re-send notifications manually
- Clients who didn't respond stay on the waitlist for the next opening
How to change the claim window
Go to Settings → Appointment Types, click Edit on the appointment type, and update the Claim Window field. It's set per appointment type.
Recommended settings by service type
| Service type | Suggested window |
|---|---|
| Quick services (30 min or under) | 10–15 minutes |
| Standard appointments (60–90 min) | 15–30 minutes |
| High-ticket or longer services | 30–60 minutes |
Shorter windows fill slots faster but give clients less time to respond. Longer windows are more forgiving but risk the slot going unfilled if no one claims it quickly.