What Is the Response Window and How Do I Change It?
What Is the Response Window and How Do I Change It?
The response window is how long a client has to respond after receiving a notification. The default is 15 minutes.
How it works
When a cancellation is detected, FullSlot notifies everyone on the waitlist at the same time. The first person to click the link and confirm gets the slot.
The response window controls how long that window stays open. Once it closes:
- Unfilled slots return to "Available" status — you'll see them on the Cancellations page and can re-send notifications manually if you want
- Clients who didn't respond stay on the waitlist for the next opening — they don't lose their place
How to change the response window
Go to Settings → Appointment Types, click Edit on the appointment type, and update the Response Window field. It's set per appointment type, so you can have different windows for different services.
Recommended settings by service type
| Service type | Suggested window | |---|---| | Quick services (30 min or under) | 10–15 minutes | | Standard appointments (60–90 min) | 15–30 minutes | | High-ticket or longer services | 30–60 minutes |
The reasoning: clients who want a 90-minute facial may need a few minutes to check their schedule or arrange childcare. A 10-minute window may be too short. For a quick lip filler touch-up, 10–15 minutes is plenty.
What if nobody responds within the window?
The slot status changes back to Available. It stays in your Cancellations list with an "Available" badge. From there you can:
- Click Send notification to notify the waitlist again
- Or leave it — the slot will stay in your history