Help Center
Answers to common questions about setting up and using FullSlot.
Connecting Calendly takes about two minutes and gives FullSlot the ability to detect cancellations automatically. If you're using Square, Acuity, Vagaro, or Webhook Bridge, this article is still useful context but the steps differ.
Upload a CSV file to add multiple clients to your waitlist at once — no manual entry required.
FullSlot automatically notifies your waitlisted clients the moment a cancellation opens up — so the slot gets filled without any manual work from your team.
Complete these five steps and FullSlot will be ready to automatically fill your next cancellation.
Yes — you can edit both the SMS and email templates from Settings → Message Templates.
Clients receive a short, direct message with the service name, the date and time, and a link to book the slot.
Event type mapping tells FullSlot which waitlist to notify when a specific type of appointment is cancelled. Without it, FullSlot has no way to know which clients to contact.
The response window is how long a client has to respond after receiving a notification before their claim expires. The default is 15 minutes, and it's configurable per appointment type.
By default, FullSlot notifies everyone on your waitlist at the same time the moment a slot opens. Priority queue mode changes that — it notifies your highest-ranked clients first, waits to see if they claim it, then notifies the next group if the slot is still open.
Start by checking their record in FullSlot — most of the time, the cause is visible right there.
You can create a slot manually and notify your waitlist — useful for openings that didn't come from a Calendly cancellation.
There are four common reasons a cancellation goes unnoticed by FullSlot. Here's how to diagnose and fix each one.
If you want to reach out to a single client about an open slot — instead of notifying the whole waitlist — you can do that from the slot's detail page.
You can invite staff members to access your FullSlot dashboard. They'll be able to manage clients, view cancellations, and notify the waitlist — without having access to settings or sensitive business data.
FullSlot has two roles: Owner and Staff. The owner is the person who created the account. Staff are team members who have been invited to help manage the waitlist.
VIP clients are notified before everyone else when a slot opens up. It's a way to prioritize your most loyal clients — or clients who have been waiting the longest — without manually managing the order.
When a client replies STOP to any text from FullSlot, they're immediately removed from future SMS notifications. What happens next depends on whether they have an email address on file.
You don't have to tell them anything — FullSlot works in the background. But if clients ask, or if you want to promote the waitlist, here's exactly what to say.
FullSlot automatically keeps your waitlist clean. Clients are removed when they're no longer reachable or no longer engaged — so you're always notifying people who actually want the slot.
You can add clients manually, or let them add themselves. Self-join is faster for everyone — no back-and-forth, no manual data entry, and clients are on the list the moment they submit the form.
The Revenue Calendar is a monthly view of every slot FullSlot has tracked — laid out day by day, colored by what happened. It gives you a quick visual sense of how your month went without having to filter through a list.
The overview is the first thing you see when you log in. Every number on it is live and clickable — you can drill into the detail behind any stat in one click.
No articles match your search.