Understanding the Reliability Dashboard
Understanding the Reliability Dashboard
The Reliability dashboard (Analytics → Reliability) shows how well FullSlot is handling openings for you. It helps you answer three simple questions:
1. Is FullSlot matching openings on its own? 2. Is anything being left for manual review? 3. Are calendar updates and follow-on fills working the way they should?
You can change the time window to 7, 30, or 90 days to look at recent activity or longer-term trends.
The top numbers
The cards at the top give you a quick health check.
Auto-match rate
This is the percentage of openings FullSlot could handle without help.
- Target: 80% or higher
- If this number is low, check whether your event titles are inconsistent or whether you need better routing rules. See How FullSlot matches cancellations to your waitlists and Classification rules.
Average match clarity
This is how strong FullSlot’s signal was on average. Higher is better.
- A higher score means FullSlot had more confidence in the match
- A lower score means the system had to guess more often or rely on weaker signals
Wrong-match rate
This shows how often the team had to correct FullSlot after it picked the wrong appointment type.
- Target: below 2%
- If this is high, review your Classification rules and Provider rules
Calendar sync success
For calendar-connected accounts, this shows how often FullSlot successfully wrote the update back to the scheduler.
- Target: 98% or higher
- If this drops, check your calendar connection in Integrations
How openings were sorted
This section shows how FullSlot handled each opening during the selected time window.
- Matched right away — FullSlot found the right appointment type immediately
- Matched with strong signals — FullSlot had a solid match and could move forward automatically
- Kept for a second look — FullSlot had enough information to make a likely match, but the slot was held for review
- Sent to the backup schedule — FullSlot used your fallback appointment type
- Couldn’t match it yet — FullSlot did not have enough information to safely decide
- Older records — activity from before the current routing rules were in place
What to do: If too many openings are being kept for a second look or cannot be matched, add or refine your rules so the system can handle more of them automatically.
Match strength
This chart shows how strong the signals were for each matched opening.
- Very strong — the match was clear
- Strong — the match was reliable
- Borderline — FullSlot had less to go on, so this is worth checking
The closer a result is to the strong end of the chart, the less manual work you should see later.
What to do: If you see a lot of borderline results, tighten your rules or review the appointment types that are causing confusion.
How match quality affects fill rate
This table helps you answer a simple question: do better matches turn into more filled openings?
For each group, you can see:
- How many openings were sent
- How many were filled
- The fill rate
What to look for:
- If the “Kept for a second look” or “Sent to the backup schedule” groups fill worse than the stronger groups, your routing may need better rules
- If the “Matched right away” group still fills poorly, the issue may be waitlist depth or timing, not matching
Follow-on fills
This section tracks openings that were created when someone moved into a later slot.
It shows:
- Follow-on openings — how many of those openings were created
- Claimed — how many were filled
- Fill rate — how often the follow-on opening turned into a booked slot
The depth chart shows how far the chain went. Depth 1 means one follow-on opening. Depth 2 means one fill created another opening, and so on.
What to do: If follow-on fills are strong, your waitlist is absorbing more of the schedule churn. If they are weak, you may need more waitlist depth for those appointment types.
Openings that needed a second look
This section tracks openings FullSlot was not confident enough to handle automatically.
- Sent for review — openings that were sent to the review list
- Reviewed by team — openings the team looked at and handled manually
- Changed to a different service — cases where the team corrected the service before moving forward
- Still unresolved — openings still waiting for a decision
What to do: If this list is growing, focus on the most common patterns first. Every rule you add should reduce future manual work.
How to use this for growth
1. Check the top numbers weekly. Make sure the auto-match rate stays high and the wrong-match rate stays low. 2. Reduce manual review. If the review list keeps filling up, add rules for the patterns you see most often. 3. Improve fill rates. If some groups are filling poorly, look at whether the issue is matching, timing, or waitlist depth. 4. Watch follow-on fills. If these are rising, FullSlot is helping you recover more than one opening from the same chain of activity.